Accessibility Policy | Amanda-Louise Knight Weddings Proposals & Events | Somerset & UK

Policy intention – how we work

We at Amanda-Louise Knight Weddings Proposals & Events believe that everyone has the right to live with dignity, equality, comfort and independence. We strive to ensure that our services are accessible to everyone,including those with disabilities.

Should any of our clients need our information in a different language,we will do our best to translate our material.

We ask our clients if anyone has any disabilities (physical or learning)on their wedding, proposal, or event, so that we may consider any adaptions of our service delivery.

We have formed our unique systems and processes, but we know this may not work for all of our clients, so we are able to work flexibly aiming to adapt to our clients’ needs.

We recognise that some of our clients are not available during the workday hours, so we offer out of hours appointments, as well as online zoom meetings which also consider time differences for those outside of the UK.

Whilst we may not be able to pick up the telephone when our clients telephone us, but we aim to call them back as soon as we can.  We also know that working in this industry,we have many months where we are working back-to-back outside of our office at our clients’ weddings, proposals or events, so we experience a delay in our admin duties, and we do all that we can to improve our efficiency of all areas of our business. We do value all our clients, and each of their days are important to us; and during our busy periods we have to prioritise our focus based on emergencies or order of event date.

We offer different means how to communicate with us, such as telephone,texts, whatsapp, email, letter, via our website, online virtual meetings, and 1:1 meeting.

Policy intention – our website

The long-term goal and intention of this policy is to state clear accessibility principles that our website should follow. We are committed to ensuring that our website is accessible to the widest possible audience.

We are in the process of ensuring our pages comply with the AA standard of the W3C recommended version of the Web Content Accessibility Guidelines(WCAG).  We acknowledge that this is an anticipatory and continuing work in progress and, in order to ensure no user is disadvantaged while this work is carried out, we intend to respond to all requests for assistance with accessibility by either altering the necessary content as soon as possible, or,if requested, by providing the information in an alternative format at no cost within a reasonable time frame.

It is the responsibility of us to provide these alternative formats.Appropriate channels of communication are available to allow visitors to request alternative formats and to give feedback about any accessibility issues.

We will make reasonable adjustments to ensure specific individual needs that cannot be addressed by mainstreamed adjustments are met.

Policy dimensions

For the purpose of this policy, the term “websites” includes:

• Websites (public and non-authenticated) managed and under the     control of Amanda-Louise Knight using the     https://www.alkcelebrant.co.uk/ domain
• Material managed and hosted by Amanda-Louise Knight Weddings     Proposals & Events on these pages such as documents, audio, video and     any other additional files.

Policy principles

We will adhere to the following principles in relation to itswebsite:

• The website shall provide appropriate channels of communication for     feedback about accessibility.
• The website shall do its utmost to meet the responsibilities under     the Equality Act (2010)
• The websites shall do its best to meet level AA of the W3C     recommended version of the Web Content Accessibility Guidelines.

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